Returns
All products are custom made, therefore our refund policy is All Sales Final. We offer exchange only. Please check the sizing of all items carefully. Unfortunately we can’t offer you an exchange if you order the improper size. To be eligible for an exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase plus a return authorization. Please email sales@snjcd.com with your order receipt and explanation for the return. Please do not send your purchase back without an authorization.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@snjcd.com and send your item to: 105 College Drive Suite 3 Orange Park Florida United States 32065 only after authorization is given.
Shipping (If applicable)
Our products are shipped within 7 Business Days using the following carriers: USPS . To return your product, you should mail your product to:105 College Drive Suite 3, Orange Park Florida United States 32065. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.